Autoguard speeds up warranty processing times for dealers

Autoguard Group is aiming to velocity up motor warranty processing situations for sellers by adopting the Allstar ServicePoint on the net platform.

The organization previously assigned repairs to its personal national databases of garages. However, working with Allstar’s technological know-how and repairer community as an substitute will provide superior buyer results, reported Autoguard Team functions director, John Wade.

“Historically, we have managed our personal repairers, ranging from little independents to most important seller groups. Having said that, all of these organizations have different means of performing with us and in the end this can direct to delays in repairs and having the consumer back on the road.

“Adopting Allstar ServicePoint gives us with obtain to a community of impartial and franchise repairers who all operate to the identical high expectations and use the very same processes when it arrives to having statements submitted, reviewed and permitted. This is a massive benefit.

“For our 150,000-as well as clients, this will indicate improved response situations on declare choices, and more rapidly repairs as soon as the go-ahead is provided. For us, it will minimize our administrative load, specially by minimizing phone visitors, as very well as delivering centralised billing for all the function carried out by means of the system.”

ServicePoint is delivered by Allstar Small business Alternatives based mostly on technologies from epyx. It is an online portal intended for organizations to regulate auto and van servicing and repair service through a national network of garages, with a selection of on the internet tools providing large concentrations of procedure management. Both equally Allstar Company Products and services and epyx are owned by Fleetcor.